Bvbx's Commitment to Your Privacy and Data Protection
At bvbx, we understand that trust is the foundation of any good relationship between a platform and its users. Whether you are registering a bvbx account, making a deposit via Touch 'n Go eWallet or DuitNow, or simply browsing our games — you are entrusting us with some of your personal information. We do not take that trust lightly. This Privacy Policy is written to explain, openly and honestly, what we do with your data, why we need it, and how we protect it.
This policy applies to all users of the bvbx platform in Malaysia, covering the bvbx.run website and all services offered therein — from Sports Betting on badminton and football, to blackjack, lottery, e-sports, and virtual sports. By using bvbx's services, you agree to the collection and use of information as described in this document.
This Privacy Policy was last updated in January 2026 and is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Introduction
Bvbx ("we", "platform" or "bvbx.run") is the data controller for all personal information collected through this platform. We operate under the Malaysian legal framework and fully comply with the provisions of the Personal Data Protection Act 2010 (PDPA), which governs how the personal data of Malaysians is collected, processed and stored.
This bvbx Privacy Policy forms part of the overall agreement between you and our platform, together with Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and any other document relating to data protection, this Privacy Policy shall take precedence.
We believe that data protection is more than a legal requirement — it is a moral responsibility we take seriously. Every data-related decision made by the bvbx team prioritises the interests and safety of our members first.
2. Personal Data We Collect
Bvbx collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category |
Example Information |
How It's Collected |
| Identity Data |
Full name, identity card number, date of birth |
Registration form |
| Contact Data |
Malaysian phone number, email address |
Registration form |
| Financial Data |
Bank name, account number (partially masked), eWallet method |
Deposit/withdrawal process |
| Usage Data |
Betting history, games played, login times |
In-platform activity |
| Technical Data |
IP address, device type, web browser type, operating system |
Automatically upon access |
| Communications Data |
Live chat conversation records, email enquiries |
Customer support interactions |
Bvbx no collect your full credit or debit card number. All payments via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX are processed by payment providers that maintain their own security standards. bvbx only receives confirmation that a transaction was successful or unsuccessful, and does not store any sensitive payment details.
bvbx never stores your full credit card number, eWallet PIN or online banking password in our systems.
3. How We Use Your Personal Data
Personal data collected by bvbx is used solely for legitimate and necessary purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent. Below are the primary purposes for which your data is used at bvbx:
- Identity and age verification: To ensure all bvbx members are individuals aged 18 and above using their own verified identity, in line with platform regulations and Malaysian law.
- Account management: To create, maintain and protect your bvbx account, process secure logins and verify account-related requests.
- Financial transaction processing: To process deposits made via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, and to manage the withdrawal of your winnings to your Malaysian bank account or eWallet.
- Service delivery: To give you access to all games and services offered by bvbx, including BWF badminton betting, Malaysia Super League and EPL football, blackjack, live casino, lottery and e-sports.
- Service communications: To send you important account-related notifications such as deposit confirmations, security updates, changes to terms, and promotional information you have agreed to receive.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multiple account usage and any behaviour that violates bvbx's terms or Malaysian law.
- Legal compliance: To fulfil the legal and regulatory obligations applicable to bvbx's platform operations, including anti-money laundering (AML) and know your customer (KYC) requirements.
- Platform improvement: To analyse usage patterns and user behaviour for the purpose of improving the overall user experience, technical performance, and content of the bvbx platform.
Bvbx does not use your data for any third-party advertising purposes, nor does it sell your data to external companies for marketing. Any marketing communications we send you relate solely to bvbx's own services and promotions, and you may opt out of such communications at any time.
4. Data Storage & Security
The security of your personal data is bvbx's highest technical priority. We implement multiple layers of technical and organisational safeguards to protect your data from unauthorised access, loss, destruction, or unintended disclosure:
- 256-bit SSL Encryption: All data transmitted between your web browser or app and bvbx servers is encrypted using the latest TLS protocol. This means no one can intercept or steal your data while it is in transit.
- Encrypted data storage: Sensitive data such as identity card numbers and financial information is stored in encrypted form using industry-standard encryption algorithms. Even if the data is physically accessed, it cannot be read without the appropriate encryption key.
- Two-factor authentication (2FA): bvbx offers two-factor authentication for member accounts as an added layer of protection. We encourage all members to enable this feature.
- Internal access controls: Access to members' personal data within bvbx's internal systems is restricted to staff with a legitimate operational need only. All access is logged and audited on a regular basis.
- Continuous security monitoring: bvbx's systems are monitored around the clock to detect any suspicious access attempts or unusual activity that may indicate hacking or a data breach.
- Regular security checks: bvbx conducts regular audits and penetration testing to identify and address technical vulnerabilities before they can be exploited.
How long your data is retained depends on the type of data and the applicable operational and legal requirements. In general, active account data is retained for the duration your account remains active. Following account closure, data required for legal compliance purposes is retained for the period prescribed by applicable Malaysian law, while data that is no longer needed is securely deleted.
While bvbx implements robust security measures, no online system can be guaranteed to be 100% secure. We encourage you to take personal protective steps as well, such as using a strong and unique password and never sharing your login credentials with anyone.
5. Sharing Data with Third Parties
Bvbx does not sell, rent or trade our members' personal data to any third party for marketing or commercial purposes. This is a policy we will not compromise on. However, there are limited situations where bvbx needs to share your data with certain parties to enable the platform to operate properly and comply with the law:
- Payment service providers: To process your deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, certain information required for transaction verification must be shared with the respective payment service providers. These providers maintain their own privacy policies and security measures.
- Technology service providers: bvbx uses third-party technology service providers for specific functions such as server infrastructure, platform analytics and email delivery services. These providers may only use your data to perform the services contracted with bvbx and are bound by strict data protection agreements.
- Regulatory authorities and law enforcement: bvbx will disclose personal data when required by Malaysian law, a court order, or a legitimate request from a law enforcement agency. In such situations, bvbx will notify you if permitted by law to do so.
- Protection of rights and security: bvbx may disclose data as necessary to protect the rights, property and safety of bvbx, our members or the public in cases involving fraud, security threats or unlawful activity.
In all of the data-sharing cases above, bvbx ensures that the receiving parties are bound by confidentiality and data protection obligations equivalent to or higher than the standards we apply ourselves. bvbx remains responsible as the data controller and ensures PDPA 2010 compliance in every data-sharing situation.
6. Cookies & Tracking Technologies
Bvbx uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the bvbx website. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication, session management and account security. Without these cookies, the bvbx platform cannot function properly. This type of cookie cannot be disabled.
- Performance Cookies: Helps us understand how members use the platform — which pages are visited most frequently, time spent in each section, and any technical errors encountered. This information is collected in aggregate form and does not identify individuals personally.
- Functionality Cookies: We save your preferences — such as language settings, favourite game types, and display options — to deliver a more personalised experience each time you log in to bvbx.
- Analytics Cookies: Helps us analyse overall platform traffic patterns and usage for continuous improvement. This analytics data is not shared with third-party advertisers.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or user experience of the bvbx platform. For more information on managing cookies in popular browsers such as Chrome, Firefox or Safari, please refer to the respective browser's help documentation.
7. Your Privacy Rights under Malaysian PDPA
As a bvbx member and an individual protected by the Malaysian Personal Data Protection Act 2010 (PDPA), you have a range of rights regarding your personal data that we fully respect:
Right of Access
You have the right to request a copy of the personal data bvbx holds about you at any time.
Right to Rectification
If your data is inaccurate or out of date, you have the right to request that bvbx correct or update it.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data from bvbx's systems after your account has been closed.
Right to Object
You have the right to object to the processing of your data for specific purposes such as marketing communications.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform if needed.
Right to Restrict Processing
In certain cases, you may request that bvbx restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact the bvbx team via live chat or email at support@bvbx.run. We will process your request within 30 business days in accordance with the requirements of PDPA 2010. In some cases, we may need to verify your identity before processing any data-related request to ensure the security of your information.
8. Children's Data
Bvbx is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. All bvbx account registrations go through a rigorous age verification process to prevent use of the platform by underage individuals.
If bvbx discovers that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate action to delete that data and terminate the account in question. If you are a parent or guardian who believes that a minor in your care has registered an account with bvbx, please contact us immediately at support@bvbx.run so we can take appropriate action.
9. Links to Third-Party Websites
The bvbx platform may contain links to third-party websites or services in certain contexts. bvbx's Privacy Policy applies solely to the bvbx.run platform and does not cover the privacy practices of any other websites you may access via links from our platform.
Bvbx is not responsible for the content, privacy policies or security practices of any third-party websites. We encourage you to read and understand the privacy policy of every website you visit, especially when you are required to provide personal information to them.
10. Changes to This Privacy Policy
Bvbx reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the way we protect your information. Any material changes will be communicated to you via:
- In-platform notifications on bvbx when you next log in
- Email sent to the address registered with your account for critical changes
- Updates the "last updated" date at the bottom of this page
Continued use of the bvbx platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how bvbx protects your data. If you do not agree with the changes made, you have the right to stop using the platform and close your account.
This Privacy Policy was last updated: January 2026.
11. Contact Us About Privacy
If you have any questions, concerns, or complaints regarding bvbx's Privacy Policy, how we process your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week directly within the bvbx platform — the fastest way to get an immediate response in Bahasa Melayu
- Privacy Email: support@bvbx.run — for written requests relating to data, consent withdrawal or privacy complaints that require a written response
The bvbx team responsible for data protection matters will handle every privacy enquiry with care and professionalism. We aim to respond to all privacy enquiries within 30 working days, or sooner depending on the priority and complexity of the request.
If you believe that bvbx has failed to process your personal data in accordance with PDPA 2010 and are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia, who is responsible for overseeing PDPA compliance in this country.